After an extensive monitoring period, the issue is considered fully resolved.

TIC has reported that the issue on their end has been addressed. We are performing validation checks from our side.

After an investigation, all domains which had their DNS cached within those providers are still accessible. All new records or records which their TTL has timed out are inaccessible.

Our engineers are still following up this issue with the TIC and MCI teams.

We have detected an issue on the MCI and TIC netwrok resulting in DNS timeouts. We are investigating the issue with them.

This issue is now resolved. If your service is still affected, please contact our support department.

The issue is now resolved. We are monitoring the situation.

There is an ongoing incident on the CDN metric exporter. We are investigating the situation and further updates will be posted in this thread.

The issue has been resolved. All services are operating normally.

The issue has been resolved and being watched.

We have detected an issue with the Panel & API. We are now investigating the matter further.

The issue has now been resolved, and no further anomalies have been detected.

Due to network congestion, VoIP service are currently impacted. Users may experience issues such as poor call quality, or intermittent connectivity.

The IXP issue has been resolved. 2 other incidents regarding the internet link and PoP latencies remain active.

Bandwidth degradation affecting non-Tehran POPs CDN PoP Performance Issue

Following the capacity expansion and optimization changes implemented on the IXP connectivity, the issue has been resolved as of 03:39 PM on May 20. We are now monitoring the infrastructure to ensure stability.

Following the ongoing congestion on our IXP (TIC) peering infrastructure, which was causing elevated packet loss and degraded performance for traffic with all connected peers, a series of changes were implemented to mitigate the congestion and increase overall capacity. Capacity expansion and optimization adjustments were applied to the IXP connectivity starting at 02:40 PM on May 20. Subsequent to these changes, a significant traffic drop was observed across the infrastructure, accompanied by service disruptions and degradation. The issue is currently affecting all services traversing the IXP paths.

Our engineering team is actively investigating the situation and service impact. We are working on immediate mitigation steps and will provide further updates as soon as more information becomes available.

We are currently experiencing congestion on our IXP connectivity (TIC), which is affecting network quality across communications with all peers connected through this exchange. As a result, traffic traversing the IXP is experiencing degraded performance, including increased packet loss and overall quality degradation on internal connectivity paths over the IXP infrastructure.

The issue is fully resolved.

The storage issue should now be resolved. We are now monitoring the situation.

We have received increased reports on Simin object storage read & write latency issues.

The issue is fully resolved on 3:17 PM. If your service is still affected, please contact our support department.

We have detected an issue that is affecting CDN performance, causing slow response times and increased latency. Our team is actively investigating the situation and will provide further updates as we gather more information.